New Direct Debit System

Dear Neptune Swimmers,

As many of you know we have been bring our new Swim School management system online over the last few weeks and months. The next big stage of this is to bring the GoCardless Direct Debit system into the Member's Hub. We were set to announce after the half term break. This gives us a much greater control over our direct debits and can enable us to add credits to you account rather than waiting for cheques to arrive in the post for refunds.

We were hoping to be able to explain this to customers face to face on arrival at lessons but with lockdown 2 now in effect we will not be able to do this now. We are still going to go ahead with the planned switch over so please follow the instructions below carefully to ensure you don't lose your space with us (if you have already completed this you don't need to do it again).

Only 1 direct debit needs to be set up regarless of the number of swimmers you have on the swim school. Can we ask all parents to log into the hubs and set up their Direct Debit details by the 15th November 2020. Details of how to do this can be found below. 

OR

All credits will be applied to this account and not your current Direct Debit subscription, which will be canceled between now and the 16th November 2020 (you do not need to arrange this, as it will all be completed by us). Your fees will then return to the normal rate from January 2021. 


If you don’t set up your Direct Debit through the Member’s Hub your place on the Swim School will be cancelled and your space offered out. If you are going to struggle with setting up the Member’s Hub or to continue with the swimming lessons please get in contact with us via the Member’s Hub.


Finally I want to thank everyone for their support over the last few months. It has been great to see you all again after lockdown and we can't wait to welcome everyone back on the 3rd December 2020.

Steph Westbrook
Director of Aquatics
Neptune Aquatic Solutions
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