Neptune News August 2023

Lessons resume for all swimmers on Monday 4th September at all venues.

Dear Customers

We hope you are all having a wonderfully summer full of adventures and fun. Here at Neptune we are gearing up for a our new swimming year. As you know we have many staff changes this year with us saying goodbye to some old faces and welcoming new ones. We appreciate that this can be a nervous time for both swimmers and parents so we would like to make this transition as easy as possible. 

Changes to our teaching staff can be found below. Please note if your lessons are not included in this then there is no change from last term. We are currently recruiting for trainee swimming teachers so not all classes will have assistants.

Starfish Hydrotherapy Pool, Chippenham

Monday

Time Class New Teacher
3.45 Ducklings Jess
4.15 Ducklings Jess
4.45 Turtles Jess
5.15 Turtles Jess
5.45 Jellyfish Jess

Tuesday

Time Class New Teacher
3.30 Jellyfish Teigan
3.30 Turtles Matilda
4.00 Turtles Teigan
4.00 Ducklings Matilda
4.30 Turtles Teigan
4.30 Jellyfish Matilda
5.00 Ducklings Teigan
5.00 Turtles Matilda

Saturday

Time Class New Teacher
9.00 Ducklings Ellen
9.00 Turtles Katie
9.30 Jellyfish Katie
9.30 Turltes Ellen
10.00 Ducklings Ellen
10.00 Turtles Katie
10.30 Ducklings Katie
10.30 Turtles Ellen
11.00 Ducklings Ellen
11.00 Turtles Katie
11.30 Ducklings Katie
11.30 Jellyfish Ellen
12.00 Ducklings Katie
12.00 Turtles Ellen

Sunday

Time Class New Teacher
9.00 Turtles Matilda
9.30 Ducklings Matilda
10.00 Jellyfish Matilda
10.30 Ducklings Matilda
11.00 Turtles Matilda
11.30 Ducklings Matilda
12.00 Turtles Matilda
4.30 Ducklings Hannah
5.00 Turtles Hannah
5.30 Jellyfish Hannah

First Step Gym, Corsham

Tuesday

Time Class New Teacher
3.30 Ducklings Katie
4.00 Turtles Katie
4.30 Jellyfish Katie
5.00 Dolphins Katie

Thursday

Time Class New Teacher
3.45 Jellyfish Lewis
4.15 Dolphins Lewis
4.45 Jellyfish Lewis
5.15 Turtles Lewis

Stonar School, Atworth

Sunday

Time Class New Teacher
10.00 Ducklings Lottie
10.30 Turtles Lottie
11.00 Ducklings Lottie

 As a reminder, the Members hub contains all the information you need about your lessons. It shows you up and coming lesson dates, your class day and time, who your teacher is and the venue information. It also shows all past and upcoming payments and allows you to communicate absences with your class teacher. We would like to encourage all customers to use the hub as their primary contact with Neptune. If you have problems accessing your hub please email us. 


Swimmers, where possible should be wearing a swimming hat to their lesson. All customers will have been provided with a Red Neptune hat when booking onto lessons. No only does wearing a hat secure long hair it also improves water quality and is best practice in many counties on the continent. If your swimmer. Chooses to wear goggles please make sure they are aa secure fit and adjusted properly before lessons begin. If goggles become a distraction to a child the teacher may ask they remove them. 


Swimming lessons are a very important part of a child’s development. Much like attending school and nursery. Therefore we request that children arrive promptly for lessons read to start swimming. If your swimmer is more than 10minutes late arriving to lessons you will not be permitted entry to the water. 


Payment for swimming lessons is due on the 1st of each month. This is taken as a re-occurring payment similar to Netflix. Please make sure there are sufficient funds in your account to cover your lessons each month. Failure to make payment for your lessons promptly may result in your space being re-allocated. In the event of cancellations credits are applied to your accounts or a catch up lesson is offered. Cancellations are communicated via Text and members hub messages. 


Pleae be reminded that no photography to vie does should be taken during swimming lessons. This is for the safety of our swimmers and staff. Customers who are seen to be taking photo’s and videos of lessons will be asked to leave poolside. If your child has the class teddy and wishes to take a photo at lessons please speak with your teacher who will find you a quiet corner of the pool to do 


Steph Westbrook
Director of Aquatics
Neptune Aquatic Solutions
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